GENERAL TERMS AND CONDITIONS
NEW WORLD PHÚ QUÕC
Khem Beach, An Thoi Ward,
Phú Quốc City,
Kiên Giang Province,
Tel: +84 297 371 6666
The Spa Etiquette
Please be advised that it is good practice to shower before any treatment. Silence, peace & respect are part of our Spa philosophy. Please consider other guest’s space & privacy. Please silence any electronic devises you might have before entering the spa sanctuary.
In order to give you adequate time to fill in the well-being questionnaire and relax, we recommend that you arrive 30 to 45 minutes prior to your treatment. Late arrivals will affect the duration of your scheduled appointment.
Scheduling & Cancellation
Please contact The Spa directly to reserve your spa experience or to reschedule existing spa reservations. We recommended advanced reservations to ensure availability. We require a credit card to confirm your spa reservation experience. If you wish to reschedule or cancel your booking, please be advised that 8 hours is required in order for us to accommodate your request, or two hours if the appointment is made on the same day. No-show or last minute cancellations will incur a 100% charge.
Bathrobes, slippers and disposables are available at Spa for your comfort and wellness experience.
Health Conditions & Allergies
Kindly consult with your physician before reserving any treatment or using our facility. If you have any allergies, please make sure to inform one of our Spa associates.
To ensure peace of mind and comfort while you are enjoying your wellness experiences, we provide secure lockers for all of your belongings. Spa will not be responsible for any lost or damaged items during your visit.